ServicePoint SQL is a robust, SQL-powered service management solution that integrates seamlessly with NCR Voyix Counterpoint POS, designed to streamline your entire service department—from scheduling and dispatching to invoicing and reporting.

Transform Your Service, Support, and Repair Operations

A True Service Business Management Solution

ServicePoint SQL is a comprehensive, SQL-based service management solution designed to simplify and optimize your business operations. Fully integrated with NCR Voyix Counterpoint POS, this solution helps you manage every facet of your service department, from work order entry and equipment management to reporting and invoicing.

Built on the strength of Microsoft SQL technology, ServicePoint SQL offers robust functionality, reliability, and the ability to scale with your business. Whether you’re managing service calls, scheduling technicians, or automating billing, ServicePoint SQL transforms how you operate, helping you save time and money.

All in One Service Management

Gain control over every part of your service operations, from work orders to invoicing, in one unified platform.

Built for Reliability and Growth

Designed on Microsoft SQL, ServicePoint SQL provides the dependable performance you need today and scalability for future growth.

Streamlined Scheduling and Dispatching

Schedule technicians efficiently and ensure seamless service calls, cutting down on costly delays and maximizing productivity.

Save Time, Reduce Costs

Reduce manual tasks with automated billing, contract tracking, and real-time updates, helping you save valuable time and resources.

Service Management at a Glance

Stay in control of your service department with centralized tools for scheduling, dispatching, and work order tracking.

Work Order Management

Enter service details, preview billing, and track profit from one screen.

Scheduling & Dispatching

Assign technicians based on skill or location with integrated GPS navigation.

Automated Alerts

Notify technicians when warranties or service contracts apply, improving accuracy and customer satisfaction.

Equipment & Contract Management

Simplify how you track customer equipment and stay on top of service agreements.

Equipment Tracking

Maintain complete service histories, warranties, and preventive maintenance schedules.

Contract Management

Automate renewals, expirations, and customizable billing intervals to prevent lost revenue.

Reporting & Invoicing

Get the insights you need and ensure accurate billing every time.

Comprehensive Reporting

Use industry-standard Crystal Reports for detailed performance insights and flexible exports.

Accurate Invoicing

Integrate with accounts receivable and inventory systems to manage billing history with confidence.

SP Mobile: Service On-the-Go

Enhance your field service operations with SP Mobile, the powerful mobile add-on for ServicePoint SQL. With SP Mobile, your technicians can stay connected and productive, no matter where they are.

Real-Time Mobile Access

Technicians can access their assigned tasks, update job details, log time, and enter parts used—all from any web-enabled device, such as a smartphone, tablet, or laptop.

Touchscreen Signature Capture

Touchscreen Signature Capture: Collect customer signatures on-site with touchscreen signature capture, allowing for instant approval and quicker service confirmation.

GPS Navigation

Integrated mapping ensures your technicians can find their way to service sites efficiently, saving time and improving customer satisfaction.

ServicePoint SQL – Service Business Management Solution for Counterpoint POS

Optimize Your Service Operation