Service BUSINESS MANAGEMENT SOLUTION
OPTIMIZE YOUR SERVICE OPERATION
ServicePoint SQL is a robust, SQL-powered service management solution that integrates seamlessly with NCR Counterpoint Point of Sale.
ServicePoint SQL is a robust, SQL-powered service management solution that integrates seamlessly with NCR Counterpoint POS, designed to streamline your entire service department—from scheduling and dispatching to invoicing and reporting.
Transform Your Service, Support, and Repair Operations
A True Service Business Management Solution
ServicePoint SQL is a comprehensive, SQL-based service management solution designed to simplify and optimize your business operations. Fully integrated with NCR Counterpoint POS, this solution helps you manage every facet of your service department, from work order entry and equipment management to reporting and invoicing.
Built on the strength of Microsoft SQL technology, ServicePoint SQL offers robust functionality, reliability, and the ability to scale with your business. Whether you’re managing service calls, scheduling technicians, or automating billing, Service PointSQL transforms how you operate, helping you save time and money.
All in One Service Management
Gain control over every part of your service operations, from work orders to invoicing, in one unified platform.
Built for Reliability and Growth
Designed on Microsoft SQL, Service PointSQL provides the dependable performance you need today and scalability for future growth.
Streamlined Scheduling and Dispatching
Schedule technicians efficiently and ensure seamless service calls, cutting down on costly delays and maximizing productivity.
Save Time, Reduce Costs
Reduce manual tasks with automated billing, contract tracking, and real-time updates, helping you save valuable time and resources.
Service Management at a Glance
With Service PointSQL, managing your service department is easier and more efficient than ever:.
Work Order Management
Streamline the entry of work orders and service details through a single, centralized screen. Access important information in real time, including instant billing previews and profit analysis. Ensure technicians are notified when warranties or service contracts apply, reducing guesswork and improving customer satisfaction.
Scheduling & Dispatching:
Optimize your technician schedules with a comprehensive, real-time view of service activity. Effortlessly assign resources based on location, service type, or technical skill, and leverage Google Maps integration for precise GPS navigation.
Equipment & Contract Management
Managing customer equipment and service contracts is simplified with Service PointSQL’s powerful tools:
Track Customer Equipment:
Keep tabs on your customers’ equipment with detailed service histories, warranty tracking, and automatic scheduling of preventive maintenance based on user-defined intervals, dates, or meter readings.
Service Contract Management:
Never miss a contract renewal or warranty expiration with automated notifications. Service PointSQL offers customizable contract billing at predefined intervals, ensuring no missed revenue opportunities.
Reporting & Invoicing
Comprehensive Reporting:
Gain deep insights into your service department’s performance with a wide range of reports. Service PointSQL uses industry-standard Crystal Reports for unmatched reporting capability, allowing you to export data in various formats or send it directly via email.
Accurate Invoicing:
Ensure accurate and timely billing with Service PointSQL’s invoicing capabilities. Seamlessly integrate with accounts receivable and inventory systems and manage a full billing history to keep your finances in check.
SP Mobile: Service On-the-Go
Enhance your field service operations with SP Mobile, the powerful mobile add-on for Service PointSQL. With SP Mobile, your technicians can stay connected and productive, no matter where they are.
Real-Time Mobile Access
Technicians can access their assigned tasks, update job details, log time, and enter parts used—all from any web-enabled device, such as a smartphone, tablet, or laptop.
Touchscreen Signature Capture
Touchscreen Signature Capture: Collect customer signatures on-site with touchscreen signature capture, allowing for instant approval and quicker service confirmation.
GPS Navigation
Integrated mapping ensures your technicians can find their way to service sites efficiently, saving time and improving customer satisfaction.
Seamless Integration with NCR Counterpoint POS
Service PointSQL is fully integrated with NCR Counterpoint, allowing your service operations to sync seamlessly with your sales and inventory systems. This unified approach helps your business run smoothly by connecting service management with your overall business operations.
Transform Your Service Business Today
Ready to see how Service PointSQL for NCR Counterpoint can revolutionize your service department? Contact us today to learn more or schedule a demo
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